Auto Insurers Taking AI Broader, Deeper Across Claims in 2022
CCC Intelligent Solutions Reports Use of Advanced AI for Claims Processing Grew 60% YOY
Tech leader also reports processing more than 14M unique claims with advanced AI through 2022
The tech leader also reported the adoption of its industry-first AI-powered touchless estimating solution, CCC® Estimate – STP, has grown to 15 insurers, including 7 of the top 10 carriers based on direct written premium, representing 50% of
“The industry has achieved more with advanced AI than many thought was possible a few short years ago,” said
The growth in AI-powered claims is driven by a number of factors, including an increase in the number of insurers using AI solutions, the expansion of applications of AI across their business, and an increase in AI-eligible claims, driven by an increase in the use of photos to initiate a claim. In 2022, more than 27% of claims processed through CCC's system were initiated by digital photos.
Added Verlen, "This progress is compelling, but it’s not mission accomplished. Market dynamics are necessitating more. While some macro trends, including supply chain issues are likely to subside with time, other factors, including labor shortages and increasing vehicle complexity, will require more AI and deeper connections across the ecosystem to meet the demands of today’s consumer and enable insurers and repairers to realize better business outcomes."
A leader in AI-powered solutions for the auto insurance industry, CCC’s broad solution offering applies a variety of AI models, including computer vision, language recognition, and deep learning to improve customer interactions, streamline operations, and digitize assessments, across estimating, casualty, and fraud detection. CCC is leveraging AI to bring intelligent experiences to every aspect of claims and mobility.
Learn more about CCC’s AI solutions.
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